Terms of Service

Last updated: 11 November 2026

1. About these terms

These terms are an agreement between you and whispr.dev ("we", "us", "our"), based in the United Kingdom, which makes and runs Soulscale: Purgatory ("Soulscale" or "the game"). By launching or playing Soulscale, or by buying anything for it, you agree to these terms. If you don't agree, please don't play.

Soulscale runs on Discord, so Discord's Terms of Service and Community Guidelines also apply between you and Discord, as do Discord's Paid Services Terms when you buy through Discord. Soulscale is not made, run or endorsed by Discord, and Discord isn't responsible for it.

Our Privacy Policy explains how we handle your personal data.

2. Who can play

You must be old enough to use Discord where you live, and at least 13.

If you're under 18, you need permission from a parent or guardian before buying anything in Soulscale. If you're a parent or guardian and a young player bought something without your permission, email us and we'll look at it sympathetically, including refunding where that's fair.

3. Your account

Soulscale uses your Discord account to know who you are, so we don't have separate passwords. Keep your Discord account secure. You're responsible for what's done in Soulscale through it. If you think someone else has used it, tell Discord and us straight away.

We will never ask for your Discord password.

4. Playing fair

You agree not to:

• cheat, or use bots, scripts or modified game clients to play for you or gain an advantage;
• deliberately exploit bugs. If you find one, please report it to us instead;
• attack, overload or interfere with our servers or other players' connections, or try to access anything you're not meant to;
• harass, threaten, abuse or scam other players, or break Discord's Community Guidelines while playing;
• give decks names that are hateful, sexual, or otherwise against Discord's Community Guidelines. Other players can see them;
• buy, sell or trade cards, packs or accounts for real money or anything outside the game (see Trading);
• pretend to be us or another player.

Found a security problem? Please email us the details and give us a reasonable time to fix it before telling anyone else. We're grateful for responsible reports.

If you break these rules, we may warn you, remove you from a match, limit trading, or suspend or end your access. We'll act in proportion to what happened. If you think we got it wrong, email us and we'll review it.

To keep matches moving, if you don't take your turn in time the game plays for you. If you disconnect, the computer takes your seat until you come back.

5. The game can change

Soulscale is still growing. We may change the rules, rebalance or rework cards, add or remove features, or take the game offline for maintenance. Rebalancing applies to every copy of a card equally, so cards you own may get stronger or weaker over time.

When we sell an item, we'll describe it fairly at the time of sale. We won't take away an item you bought, except as these terms allow, for example after a refund or chargeback (section 6.6) or a serious breach (section 9).

6. Cards, packs and purchases

Nothing is for sale yet. This section applies once the card shop opens. We'll tell you in the game before it does.

6.1 What you get

When you buy or earn cards, packs or other in-game items ("items"), we give you a personal licence to use them in Soulscale. The licence is limited and revocable, and you can't transfer it except through in-game trading. Items aren't property, and we own the game and everything in it. Items have no monetary value and can't be exchanged for money, except for refunds we give or the law requires.

6.2 How you can buy

• Inside Discord: Discord takes the payment through its own checkout, and Discord's Paid Services Terms and refund policy apply as well as these terms. We're responsible for describing and delivering what you buy.
• On soulscale.store: we're the seller and Stripe processes the payment. You'll sign in with Discord so your items go to the right account.

Prices are shown before you pay and include VAT or other sales taxes where they apply. Prices inside Discord are never higher than on our website.

6.3 Packs with random contents

Some packs may contain cards chosen at random. Before you buy one, we'll show you which cards or rarities it can contain and the chance of getting each. The odds shown are the odds every buyer gets, and we won't change them for a pack after you've bought it. Where the law in your country restricts paid random items, we won't sell them to you.

6.4 Your right to cancel

If you're a consumer in the UK or EU, you normally have 14 days to cancel a purchase of digital content. Because items are delivered straight away, we'll ask you at checkout to agree to immediate delivery and to confirm you understand that this ends your right to cancel. This doesn't affect your other rights. If an item is faulty or not as described, you're entitled to have it fixed or replaced, or to a refund, as the Consumer Rights Act 2015 and similar laws provide.

6.5 Promotions and gifts

Items you get free, from promotions, events or codes, follow these same terms and have no cash value.

6.6 Refunds and chargebacks

If a payment is refunded or reversed, we may remove the items it paid for. If those items have been used or traded away, we may remove items of similar value instead.

6.7 If we close Soulscale

If we ever decide to shut the game down, we'll give at least 60 days' notice in the game and on soulscale.store, and stop selling items as soon as we announce it. If you ask, we'll refund anything you bought in the 30 days before the announcement. When the game closes, the licences to use items end.

7. Trading

Once trading opens, players can swap cards with each other using the in-game trading feature only. A trade is final once both players confirm it. We may reverse a trade, or remove items, if it involved fraud, a stolen account, a chargeback, a bug or a breach of these terms.

You must not trade, buy or sell items, or accounts, for real money, cryptocurrency, gift cards or anything else outside the game, or arrange such deals anywhere. This keeps the game fair and safe, and it's why items have no cash value. To prevent scams and fraud we may limit trading, for example for new accounts or with waiting times. We don't step in to private deals made outside the game, and we never buy items back.

8. Our content and yours

Soulscale's design, rules, card names and text, music and sound effects belong to whispr.dev and its creators. The glyph art comes from Twemoji (© Twitter, Inc and other contributors, CC-BY 4.0) and the fonts are used under the SIL Open Font License.

You're welcome to stream, record and share videos and screenshots of yourself playing, including on monetised channels, as long as you don't suggest we endorse you or use our content in a misleading way.

If you send us ideas or feedback, we can use them freely without owing you anything.

9. Suspension and ending

You can stop playing at any time, and ask us to delete your data as the Privacy Policy explains. Deleting your account means losing your items.

We may suspend or end your access if you seriously or repeatedly break these terms, if the law requires it, or if we close the game. If we end your access because of a serious breach, you may lose your items without a refund, unless the law says otherwise.

10. Our responsibility to you

We provide Soulscale with reasonable care and skill. It's run by a small team, though, so we can't promise it will always be available, uninterrupted or free of bugs.

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result. We're not responsible for loss that wasn't foreseeable, or for business losses: Soulscale is for personal entertainment, not business use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. That includes your legal rights as a consumer.

Apart from those cases, our total liability to you is limited to the greater of the amount you've paid us in the 12 months before your claim, or £50.

11. Disputes and law

If something goes wrong, please contact us first and we'll try to put it right.

These terms are governed by the law of England and Wales, and you can bring claims in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in your local courts. If you live in the EU, you keep the protections of your own country's consumer law and can use your local courts.

12. Changes to these terms

We may update these terms, for example when the card shop opens or when the law changes. We'll update the date at the top. For significant changes, we'll tell you in the game at least 14 days before they apply. Changes won't apply to items you bought before them unless the law requires. If you don't agree with a change, you can stop playing, and if it affects something you paid for, contact us.

13. General

• If a court decides part of these terms can't be enforced, the rest still applies.
• If we don't enforce something straight away, we can still enforce it later.
• We may transfer our rights and obligations under these terms to another organisation, for example if Soulscale is sold. We'll tell you, and your rights won't be reduced. You can't transfer your account or these terms to someone else.
• These terms, the Privacy Policy and any terms shown when you buy something are the whole agreement between you and us about Soulscale.
• Nobody else has rights under these terms.

14. Contact us

whispr.dev, United Kingdom
Email: [email protected]